Coordination with the sales team to check/verify Application form with necessary KYC documentation and approve the same on the system.
Coordination with legal team to get the documents ready for agreements
Coordinate with Banks for home loan processing & disbursements
Milestone/periodic Billing to the customer as per the construction milestone
Responsible for maintaining quick turnaround time for documents like issuance of allotment, registration of AFS & ATC
Responsible for a timely solution to document related Complaints
Require adhering to all the SOPs
Coordination with all stakeholders and facilitate them with various MIS reports
Support/coordinate with sales team to resolve any queries of customers with respect to records, system, documentation
Reconciliation of payment entries
Bank tie-ups
Follow up with all the sold customers for payments after sending demand notes
Working Relationship & Reporting
Reporting Manager – HoD [Marketing & Sales]
Sales – Weekly MIS update
Customers – To deliver a high-quality service to customers that exceeds expectation
Stakeholders/Principal – To always work towards achieving the higher-level business objectives through the provision of effective marketing & selling procedures