A B. E or B.Tech in IT from a recognized college/university.
Around 10 years of relevant experience.
Must have a technical background, with prior hands-on experience in windows server administration
Must be empathetic with a service mindset. Must be able to deal with a level of ambiguity, chaos, and apparent stubbornness from customers, and manage around it by thinking through the issue or request from the customer’s perspective to drive to a reasonable conclusion
Must have prior experience in Project Management
Must have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers or colleagues
Must have ITIL process knowledge
Prior experience working at an ISP/Managed Services/IT Services company is preferred, and a background in dealing with global teams and remote teams will be a strong plus.
Certification in PMP and ITIL will be a strong plus
An added advantage would be the breadth of technical experience

Manager-Service Delivery