Leveraging ChatGPT in HR Activities



Leveraging ChatGPT in HR Activities

Jun, 26 2023

Do you know that 37% of organisations have implemented AI in some form in their workplace in the past 3 years?

Yes, that's true. There has been a 270% increase in the integration of AI models in the workplace since 2020. Moreover, according to the Gartner survey, around 80% of executives around the world believe that automation can be applied to any business vertical.

As the world is constantly evolving, we can see the growth of artificial intelligence (AI) in helping us navigate our day-to-day activities. From predictive text to voice recognition, AI is slowly taking over the world and started to become a necessity for certain sectors and industries.

When we are talking about AI and automation across business verticals, there is no way we can leave out the HR or Human Resources department of any organisation. With the enormous amount of data being generated every day, the implementation of AI in HR activities is the need of the hour. One of the rising AI tools to support the HR department is ChatGPT, an advanced artificial intelligence model by OpenAI, which is a part of the GPT (Generative Pre-trained Transformer) series. This impressive AI tool is designed to understand and generate human-like text based on the context and prompts it receives.

But how can ChatGPT revolutionise and help HR professionals increase their efficiency in day-to-day HR activities using this AI tool? Come, let's explore!

Hiring of employees

HR professionals can use this platform to improve their recruitment process, streamline their operations, and make more informed hiring decisions. They can use ChatGPT to automate the initial screening process of candidates by analysing resumes or application forms. HR professionals can extract relevant information about the candidate, such as qualifications, experience, and skills, which will help them determine whether a candidate is suitable for the applied position.

One-stop FAQ centre for employees and candidates

As ChatGPT is a language AI model that can converse and give automated responses when asked a question, it can be used by the HR department to answer the frequently asked questions (FAQs) by the employees and candidates. ChatGPT is trained to answer queries related to company policies, job reviews, job descriptions, application procedures, and so on. Candidates who are interested to join can know more about the organisation through ChatGPT and this can save time for recruiters. For the employees, the HR department can now set up automated HR chatbots to respond to employee queries instantly and accurately, thereby improving overall employee experience and satisfaction.

Easy Document Generation

ChatGPT can help HR executives save a lot of time and increase their productivity by automating repetitive and mundane tasks like offer letters, appointment letters, experience letters, relieving letters, employment contracts, and so on. By providing relevant details and specifications, ChatGPT can generate these draft documents, which can later be reviewed and edited by HR professionals. It can guide the HR professionals on current HR trends, policies, and procedures, which in turn can help them prepare the employee handbook to answer questions related to company policies, employee benefits, leave policies, and many more.

Training of Employees

By giving standard guidelines and required information, HR professionals can use ChatGPT to create training materials for employees. They can easily create the training guidebook, assignments, and quizzes and come up with interactive topics for the training sessions. Moreover, if they can integrate ChatGPT with Microsoft Teams Pro, they can eliminate the need of performing the repetitive administrative task of scheduling training sessions and reminding employees of upcoming workshops. Moreover, this AI tool can be used to leverage interactive training tutorials or modules by helping employees engage in conversations with ChatGPT to learn and practise new skills, receive feedback, and ask counter-questions.

Way Forward

So, it’s clear that ChatGPT is a powerful tool that can be leveraged for automating HR activities in any organisation. With this AI tool, HR departments can automate repetitive and mundane tasks, and optimise their operations like hiring, and training the employees. From employee handbooks to HR policies, HR professionals can utilise the potential of ChatGPT to quickly produce first-draft HR documentation that is tailored to the organisation and its HR goals. To put it in a nutshell, with careful consideration and guidance from HR professionals, organisations can improve their productivity and save time and effort by leveraging ChatGPT in their day-to-day HR activities.