Must be able to prepare annual business plan for revenue generation for the given area.
Perform infrastructure support services, related tasks and activities at Company group of companies within Asia Pacific.
The duties of this position are primarily in the area of Microsoft platform applications, Windows Servers / Desktop, LAN / WAN / WLAN / VLAN.
Tasks include servicing multiple sites and widely distributed infrastructure.
Assist in maintaining the corporate applications, servers, LAN, WAN, WLAN and security.
Assist 1st and 2nd level support to resolve complex issues and escalations to 3rd level.
Perform documentations, support implementation and adherence of new and / or improved IT processes following Company IT standards.
Support of asset management processes following defined Company Policies and IT standards.
Identifies, diagnoses, and resolves IT infrastructure incidents as the first/single point of contact for all Company users.
Would be assigned projects in the course of their work.
Implementation / installation and administration / maintenance on all aspects of IT infrastructure services with focus on availability, reliability and manageability following Company IT standard processes in coordination with responsible IT management.
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