Responsible for building a culture of continuous improvement in customer experience and operational excellence
Drive improvements and transformation on key business processes
Responsible for a high level of patient and stakeholder satisfaction
To develop process and team to ensure high degree of patient satisfaction centricity
Develop review implement service excellence standard across department and centers
Responsible to meet the financial targets at the business level
Establish and manage partnerships as required by the business
Preferred Qualifications:
Degree in Business Management or Masters in Business Administration
Strong leadership qualities
Excellent communication skills
Experience 12 years of relevant experience preferably in hospitality/customer experience Successful candidate will have demonstrated perseverance, motivation, diligence with attention to detail