International Voice Process (Customer Service Representative)

Job Description - International Voice Process (Customer Service Representative)

• Receive inbound calls and respond to customer inquiries (Australian international process)
• Take ownership on calls/Emails & ability to resolve customer complaints via phone, e-mail, or social media
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds or exchanges
• Warm calling to prospects
• Communicate and co-ordinate with internal teams
• Should have descent keyboard and mouse handling skills

Required Skills

• Should possess good verbal & written in English
• Ability to work under pressure
• Be precise at work
• Should have the tenacity to learn & up skill
• Should be good with MS Office skills

Required Attributes

• Should be adaptable & flexible
• Being Punctual
• Positive orientation towards work
• Should be a quick learner

For more details, Contact :

+91 7022998695