Patient Experience Manager

Job Description - Patient Experience Manager

This position will be primarily be responsible to provide a high-quality individualized service to patients and address all patient concerns or special needs that may arise in appropriate time frame. This role plays a vital link to supervise case management and ensure patients get the right support at the right time.

Roles and responsibilities:

• To supervise the care coordination between all stakeholders and ensure seamless continuum of care
• Facilitating communication among the care team, involving the patient in the decision making process in order to minimize service fragmentation
• Multifaceted role that ensures that patients receive high quality care
• To coordinate agreed health interventions by the practice, patients and affiliated hospitals
• To support the practice in achieving effective care for patients
• Gathering and analysing patient feedback and identifying patients for testimonials
• Drive change in patient services by identifying areas where performance improvement is needed
• Keep track, record and closure of patient queries for second opinion
• To liaise with doctor/care team and communicate any patient concerns
• Prepare and present monthly reports, identifying trends for second opinion referrals, additional business opportunities and obstacles to new business growth
• Assess and act accordingly in response to treatment barriers and psychosocial issues
• Assist in financial counselling and cost-effective outcome of the patient
• To maintain confidentiality for all patient information outside the remit of professional contacts

Qualification and training:

• Masters in Hospital Administration preferably
• Excellent communication skills
• Good analytical skills
• Strong organization and critical thinking skills
• Excellent customer service skills
• Exhibits initiative, responsibility and leadership

For more details, Contact :

+91 7022998695